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Member Services Assistant

Administrative

LHH

Seattle

Administrative


Member Services Assistant/Representative


Ajilon is searching for a Member Services Assistant/Representative with 3 years of experience for a full-time job at a well-established technology company in Seattle, WA. This will be REMOTE but the candidate MUST be local to the Seattle, WA area.This is an excellent contract-to-hire position that gives you the ability to work with a company with a strong emphasis on technology.


Responsibilities:

  • Member-facing representative that oversees and manages multiple household projects and delivers customer delight with each member interaction
  • Responsible for onboarding new members and creating the first magic-moment
  • Accurately assesses the members needs and offers curated recommendations through thorough research and relevant experience
  • Creates a relationship with the member by building rapport and trust
  • Maintains a high level of member privacy and security and can respond professionally to sensitive information and situations
  • Proactively anticipate future needs for the member & create mini-magic moments
  • Assist in professional partner selections, project management and communications
  • Serves as a liaison between members and vendors in managing projects, budgets and logistics
  • Respond appropriately and immediately to member requests and concerns, keeping members informed of the status of their to-do
  • Can de-escalate member
  • Delivers service KPI’s and meets SLA’s ; always striving to exceed member expectations
  • Test and use company technology in order to provide product feedback to drive quality
  • Cross functional communication between multiple departments and key stakeholders
  • Learn and retain a thorough working knowledge of all existing and new products
  • Maintain thorough knowledge of systems so that information can be researched and accurately provided to the customer

    • Qualifications:

  • 3 years of experience in hospitality, personal or professional assistant services, coaching / mentoring or event management / planning or researching / curation services
  • High school diploma or equivalent (required)
  • Post-secondary degree or certificate, preferably in Business Management (preferred)

    • Skills:

  • Strong communication skills: Listening, verbal and written communication
  • Computer and Web-based skills with strong working knowledge of systems such as Microsoft Office +/or GSuite. Experience with Salesforce is a plus
  • Resourceful and creative; strong researching skills
  • Extremely organized & excellent attention to detail
  • Strong time management skills with the ability to manage multiple tasks/details with accuracy and timeliness
  • Remains calm & professional under pressure and with competing priorities
  • Supports colleagues through encouragement, open communication & how can I help you mentality
  • Enjoys working in a collaborative work environment
  • Has flexibility in their work schedule and willing to work weekends, evenings and holidays

    • Employment Type:

  • Full-time, Contract-to-Hire

    • Compensation:

  • Starting at $28/hr

    • Work Hours:

  • Fully Remote but must reside in the Seattle area

    • Equal Opportunity Employer/Veterans/Disabled


    To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.ajilon.com/candidate-privacy


    The Company will consider qualified applicants with arrest and conviction records

    Ref US_EN_7_849435_2874340

    Member Services Assistant

    Administrative

    LHH

    Seattle

    Administrative


    Member Services Assistant/Representative


    Ajilon is searching for a Member Services Assistant/Representative with 3 years of experience for a full-time job at a well-established technology company in Seattle, WA. This will be REMOTE but the candidate MUST be local to the Seattle, WA area.This is an excellent contract-to-hire position that gives you the ability to work with a company with a strong emphasis on technology.


    Responsibilities:

  • Member-facing representative that oversees and manages multiple household projects and delivers customer delight with each member interaction
  • Responsible for onboarding new members and creating the first magic-moment
  • Accurately assesses the members needs and offers curated recommendations through thorough research and relevant experience
  • Creates a relationship with the member by building rapport and trust
  • Maintains a high level of member privacy and security and can respond professionally to sensitive information and situations
  • Proactively anticipate future needs for the member & create mini-magic moments
  • Assist in professional partner selections, project management and communications
  • Serves as a liaison between members and vendors in managing projects, budgets and logistics
  • Respond appropriately and immediately to member requests and concerns, keeping members informed of the status of their to-do
  • Can de-escalate member
  • Delivers service KPI’s and meets SLA’s ; always striving to exceed member expectations
  • Test and use company technology in order to provide product feedback to drive quality
  • Cross functional communication between multiple departments and key stakeholders
  • Learn and retain a thorough working knowledge of all existing and new products
  • Maintain thorough knowledge of systems so that information can be researched and accurately provided to the customer

    • Qualifications:

  • 3 years of experience in hospitality, personal or professional assistant services, coaching / mentoring or event management / planning or researching / curation services
  • High school diploma or equivalent (required)
  • Post-secondary degree or certificate, preferably in Business Management (preferred)

    • Skills:

  • Strong communication skills: Listening, verbal and written communication
  • Computer and Web-based skills with strong working knowledge of systems such as Microsoft Office +/or GSuite. Experience with Salesforce is a plus
  • Resourceful and creative; strong researching skills
  • Extremely organized & excellent attention to detail
  • Strong time management skills with the ability to manage multiple tasks/details with accuracy and timeliness
  • Remains calm & professional under pressure and with competing priorities
  • Supports colleagues through encouragement, open communication & how can I help you mentality
  • Enjoys working in a collaborative work environment
  • Has flexibility in their work schedule and willing to work weekends, evenings and holidays

    • Employment Type:

  • Full-time, Contract-to-Hire

    • Compensation:

  • Starting at $28/hr

    • Work Hours:

  • Fully Remote but must reside in the Seattle area

    • Equal Opportunity Employer/Veterans/Disabled


    To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.ajilon.com/candidate-privacy


    The Company will consider qualified applicants with arrest and conviction records

    Ref US_EN_7_849435_2874340
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