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Customer Service Representative

Customer Service

LHH

Lake Mary

Customer Service


Ajilon is looking for a full-time Customer Service/Member Services Representative to join the team! This is a new and exciting role, located in Orlando, FL.


In this role, you will serve as the point-of-contact for customers and members in an in-bound and out-bound call center setting by handling customer and member concerns via phone, email and Customer Relations Help Desk!


Responsibilities:


• Handle complex service questions from customers/members and applies judgment in proactively assisting or resolving service issues.


• Drives revenue through increased loyalty with our customers/members by diligently answering questions and responding to requests knowledgably and professionally.


• Researches historical data to solve customer/member problems to assist in achieving desired outcomes and resolution.


• Manages and reconciles daily transaction batches keeping an accurate log of transaction processed prioritizing all expired and revenue generating tickets.


Qualifications:

  • Associate's degree (A. A.) or equivalent from two-year College or technical school; or one year related experience and/or training; or equivalent combination of education and experience.

  • Skills:

  • Ability to speak effectively before groups of customers or employees of organization.
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Bilingual is a plus!


  • Experience:


    • Experience handling high-volume calls in a call center setting preferred.


    • Experience with an international organization is plus!


    Equal Opportunity Employer/Veterans/Disabled


    To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.ajilon.com/candidate-privacy


    The Company will consider qualified applicants with arrest and conviction records

    Ref US_EN_7_849175_2876559

    Customer Service Representative

    Customer Service

    LHH

    Lake Mary

    Customer Service


    Ajilon is looking for a full-time Customer Service/Member Services Representative to join the team! This is a new and exciting role, located in Orlando, FL.


    In this role, you will serve as the point-of-contact for customers and members in an in-bound and out-bound call center setting by handling customer and member concerns via phone, email and Customer Relations Help Desk!


    Responsibilities:


    • Handle complex service questions from customers/members and applies judgment in proactively assisting or resolving service issues.


    • Drives revenue through increased loyalty with our customers/members by diligently answering questions and responding to requests knowledgably and professionally.


    • Researches historical data to solve customer/member problems to assist in achieving desired outcomes and resolution.


    • Manages and reconciles daily transaction batches keeping an accurate log of transaction processed prioritizing all expired and revenue generating tickets.


    Qualifications:

  • Associate's degree (A. A.) or equivalent from two-year College or technical school; or one year related experience and/or training; or equivalent combination of education and experience.

  • Skills:

  • Ability to speak effectively before groups of customers or employees of organization.
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Bilingual is a plus!


  • Experience:


    • Experience handling high-volume calls in a call center setting preferred.


    • Experience with an international organization is plus!


    Equal Opportunity Employer/Veterans/Disabled


    To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.ajilon.com/candidate-privacy


    The Company will consider qualified applicants with arrest and conviction records

    Ref US_EN_7_849175_2876559
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