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Patient Access Specialist - Administrative - 77538779

Healthcare

LHH

Lake Forest

Healthcare


Looking for a position in the health care industry! Ajilion is looking for a Patient Access Specialist. This role is based out of Lake Forest, IL. Premier healthcare company to get your foot in the door. I have listed the details of the position below. If this is of interest to you I would love to connect so please apply online!


Job Title: Patient Access Specialist


Location: Lake Forest, IL


Contract


Onsite


Shift 10:30 am – 7:00 pm


Responsibilities:


The Patient Access Specialist provides convenient access to services for patients and minimizes financial risk to the organization. The Patient Access Specialist will maximize reimbursement by efficiently scheduling and pre-registering patients for their upcoming service as well as promotes accuracy and timeliness of data processing and maintains customer services objectives. This role includes scheduling the patient, updating insurance and demographic information, performing medical necessity checks as appropriate, verifying the authorization was initiated by the physician’s office, and initiating financial account processes and educating patients regarding policies, procedures, expectations and financial responsibilities.

  • Provides exceptional customer service to patients which establish a positive first impression of Exceeds all consumer requests and alerts management of issues or concerns that require escalation.
  • Correctly identifies and collects patient demographic information in accordance with organization standards.
  • Interacts with various hospital departments and physician’s offices to effectively schedule and direct patients
  • Reaches out to patients to schedule an appointment as defined.
  • Performs medical necessity checks as necessary for scheduled services, communicates options to patient if appointment fails.
  • Informs patients of any issues with securing the financial account for their encounter.
  • Completes out-of-pocket estimations as requested by patients.
  • Provides training and education as needed.
  • Manages work schedule efficiently, completing tasks and assignments on time.
  • Completes other duties assigned by manager. Cross-training between various departments will take place to ensure coverage.
  • Participates in Quality Assurance reviews to ensure integrity of patient data information.
  • Uses effective service recovery skills to solve problems or service breakdowns when they occur.
  • Utilizes department and hospital policies and procedures to complete assigned tasks.
  • Adherence to all department policies and compliance requirements.
  • Avoids putting patient in financial or safety risk.
  • Other duties as assigned.

    • Required Qualifications:

  • High School diploma or equivalent.
  • 2-3 years customer service or medical office experience.
  • Excellent interpersonal, verbal, and written communication skills.
  • Proficiency in computer data-entry/typing.
  • Excellent verbal and written communication skills.
  • Ability to read, write, and communicate effectively in English.
  • Basic Computer Skills.
  • Ability to type 40 wpm.
  • Ability to multi-task.
  • Customer service oriented.
  • Excellent organizational, time management, analytical, and problem solving skills.

    • Equal Opportunity Employer/Veterans/Disabled


    To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.ajilon.com/candidate-privacy


    The Company will consider qualified applicants with arrest and conviction records

    Ref US_EN_7_834155_2886443

    Patient Access Specialist - Administrative - 77538779

    Healthcare

    LHH

    Lake Forest

    Healthcare


    Looking for a position in the health care industry! Ajilion is looking for a Patient Access Specialist. This role is based out of Lake Forest, IL. Premier healthcare company to get your foot in the door. I have listed the details of the position below. If this is of interest to you I would love to connect so please apply online!


    Job Title: Patient Access Specialist


    Location: Lake Forest, IL


    Contract


    Onsite


    Shift 10:30 am – 7:00 pm


    Responsibilities:


    The Patient Access Specialist provides convenient access to services for patients and minimizes financial risk to the organization. The Patient Access Specialist will maximize reimbursement by efficiently scheduling and pre-registering patients for their upcoming service as well as promotes accuracy and timeliness of data processing and maintains customer services objectives. This role includes scheduling the patient, updating insurance and demographic information, performing medical necessity checks as appropriate, verifying the authorization was initiated by the physician’s office, and initiating financial account processes and educating patients regarding policies, procedures, expectations and financial responsibilities.

  • Provides exceptional customer service to patients which establish a positive first impression of Exceeds all consumer requests and alerts management of issues or concerns that require escalation.
  • Correctly identifies and collects patient demographic information in accordance with organization standards.
  • Interacts with various hospital departments and physician’s offices to effectively schedule and direct patients
  • Reaches out to patients to schedule an appointment as defined.
  • Performs medical necessity checks as necessary for scheduled services, communicates options to patient if appointment fails.
  • Informs patients of any issues with securing the financial account for their encounter.
  • Completes out-of-pocket estimations as requested by patients.
  • Provides training and education as needed.
  • Manages work schedule efficiently, completing tasks and assignments on time.
  • Completes other duties assigned by manager. Cross-training between various departments will take place to ensure coverage.
  • Participates in Quality Assurance reviews to ensure integrity of patient data information.
  • Uses effective service recovery skills to solve problems or service breakdowns when they occur.
  • Utilizes department and hospital policies and procedures to complete assigned tasks.
  • Adherence to all department policies and compliance requirements.
  • Avoids putting patient in financial or safety risk.
  • Other duties as assigned.

    • Required Qualifications:

  • High School diploma or equivalent.
  • 2-3 years customer service or medical office experience.
  • Excellent interpersonal, verbal, and written communication skills.
  • Proficiency in computer data-entry/typing.
  • Excellent verbal and written communication skills.
  • Ability to read, write, and communicate effectively in English.
  • Basic Computer Skills.
  • Ability to type 40 wpm.
  • Ability to multi-task.
  • Customer service oriented.
  • Excellent organizational, time management, analytical, and problem solving skills.

    • Equal Opportunity Employer/Veterans/Disabled


    To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.ajilon.com/candidate-privacy


    The Company will consider qualified applicants with arrest and conviction records

    Ref US_EN_7_834155_2886443
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