Agency Account Coordinator Job Description

LL Recruiting outlines the job duties and requirements of an agency account coordinator. Browse popular interview questions, online resources, and more.

What is an Agency Account Coordinator?

An “Account Coordinator” is an entry-level job in the account services department of a marketing agency. Agency Account Coordinators provide administrative and customer service support to account executives, media planners and client services managers.

They assist in the day-to-day administration of marketing, public relations and advertising initiatives to attract potential customers and retain existing ones for the agency’s clients. This includes maintaining a high level of awareness with client activities, detail-oriented program and project management and professional communication with key client contacts as needed.

Agency Account Coordinators work at full-service agencies, which offer a wide-range of advertising and creative services:

  • Media agencies, which focus on advertising
  • Digital agencies, which specialize in online and social marketing
  • Direct mail and direct marketing agencies

Education Requirements

  • Bachelor’s degree in Marketing, Advertising, Public Relations, Business Administration or a related field
  • One year of experience in the field

Account Coordinator Essential Skills

  • Problem solving skills to help clients who may experience issues
  • Ability to think creatively
  • Strong organizational and multitasking skills
  • A strong business administration background
  • Excellent written and verbal communications

Account Coordinator Roles & Responsibilities

  • Maintain client accounts
  • Work with internal sales and marketing teams
  • Manage account budgets
  • Prepare account service-related documents such as meeting agendas, meeting reports, proposals and other client communications and correspondence
  • Know their clients and their industries
  • Develop and maintain a working-level understanding of assigned client’s industries, company culture, products/services and strategic communication plan.
  • Proactively communicate with clients on a daily basis in a professional, efficient manner
  • Attend to the needs of the client and continually seek ways to add value to the client-agency relationship

Day-to-Day Duties

  • Communicate with clients
  • Participate in and document discussions during client meetings and conference calls
  • Review and compose correspondence
  • Review vendor quotes
  • Verify production specs
  • Create and/or provide feedback on project estimates and timelines
  • Field and process internal information requests
  • Assist with mailings

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