Client Description:

Our client, a global solutions provider in the manufacturing sector, is looking for a Customer Service Representative to support their team for at least 6 months. 

Spring Professional | LHH Recruitment Solutions offers extensive HR solutions through one unique brand. We are specialised in the employment of middle management and highly qualified professionals in contracting, temporary and permanent placement.

Responsibilities:

• Responsible for the order fulfillment activities of customer orders into SAP R/3, ECC6, systems.
• Receives change- requests and initiates required action for response to the customer, including the order maintenance /customer master files and communicates changes to the appropriate personnel/departments and customer.
• Receives and timely responds to customer inquiries on order status, changes and follow up.
• Provides customer service support to the organization by obtaining, analyzing and verifying the accuracy of order information in a timely manner.
• Process Daily Control reports.
• Prepares Pro forma- Invoices and follows up on payments (L/C, Draft/Cash before shipment).
• Ensures and provides quality service to both internal and external customers.
• Conducts follow up phone calls to survey respondents who have concerns or questions.
• Provides back-up support to other group members in the performance of job duties as required.
• Coordinates and follow up of all requests for documentation/certificates.
• Support to sales force (meeting / customer .visit preparation - critical items).

Candidate Profile:

• Bachelor’s degree or equivalent work experience
• Knowledge of basic Supply Chain Management principles
• Customer driven – both internal & external customers, business acumen
• Strong communication skills : clear + concise + persuasive style, ability to interact professionally with all staff levels, ability to develop positive relationships in multicultural environment
• Convincing / negotiating skills
• Stress-resistant
• Organized & reliable person : timely completion of tasks
• Continuous improvement & proactivity
• Fluency in English (written+spoken); German and French will be an asset.

To include yourself in this recruitment process; to find out more information about this role; or to discuss other career opportunities we have available, please contact Mounir as soon as possible - CONFIDENTIALITY ASSURED.

Ready For Next.

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