Customer Service Representative

Are you a passionate Customer Service representative? Do you have an upbeat personality and love talking to and helping people? If so, this is the job for you!

Ajilon is partnering with a local company to help them fill several open roles in their Customer Service department.

Job Responsibilities:

Accurately completing order documentation and/or contract discussions.

Effectively managing email and voice mail to ensure prompt responses to internal and external customers.

Communicating with existing and potential customers providing technical information/support and the availability of products and services, maintaining a strong customer rapport

Preparing quotes and then communicating to customers.

Liaison with Outside Regional Sales Managers, discussing customer issues, operational issues, and requirements to help drive deals forward.

Contact customer to follow up on orders and ensure their needs have been met to foster future sales.

Skills:

Develop and maintain a strong knowledge of ERP systems, including order entry, monitoring activities, and collecting data and reporting information.

Capable of developing a strong knowledge of product features, benefits, intended use, value proposition, and competitive position. Applies product and industry knowledge to drive sales and serve customer needs

Consistently and accurately completing documentation of sales activities in our CRM system – keeps CRM up-to-date and accurate. Able to generate reporting as needed to enhance customer experience, as well as assist in managing the customer base.

Education:

High School diploma or equivalent

Qualifications:

Prior 2-4 years’ experience in an inside sales role preferred; may be substituted for a bachelor’s degree from a 4-year institution in some cases.

Ability to read, write and analyze emails and orders from customers

Experience working with customers to ensure the best possible outcomes for customer experience.

Hours: Monday to Friday 8:00am to 5:00pm

Pay: $ open based on experience

Location: Springdale, OH

Hours: Monday to Friday 8:00am to 5:00pm

If you are interested, please send an updated resume to Brooke.Driscoll@Ajilon.com to apply.

Equal Opportunity Employer/Veterans/Disabled

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The Company will consider qualified applicants with arrest and conviction records