Search for available jobs

Skip to main

Customer Service Manager

Customer Service

LHH

Seattle

Customer Service


Ajilon is currently looking for a team driven person to fill the position of Customer Service Manager for a company in the luxury goods business. This person will oversee a small customer service team while driving performance and productivity goals through training and development. This opportunity offers flexible hours/remote options, a competitive pay and benefits package and opportunities for growth.


Responsibilities:

  • Manage and Lead Customer Service team of 10 people.
  • Work with team members in Customer Service to ensure customers are engaged and well taken care of
  • Help increase the customer satisfaction rate with the team
  • Constantly managing the CRM system with excellent time management skills
  • Implement department policies how you see fit so productivity increases
  • Communicate directly with escalated customers focusing on solutions and customer retention.
  • Train, develop and coach team members

  • Qualifications:

  • 2 year’s of experience in service management; preferably in small call center or similar environment
  • Strong business acumen in a customer centric focused environment
  • The ability to coach and mentor team members effectivly
  • Working knowledge in CRM tools, Google Suite and MS Excel

  • Equal Opportunity Employer/Veterans/Disabled


    To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.ajilon.com/candidate-privacy


    The Company will consider qualified applicants with arrest and conviction records

    Ref US_EN_7_879485_2884659

    Customer Service Manager

    Customer Service

    LHH

    Seattle

    Customer Service


    Ajilon is currently looking for a team driven person to fill the position of Customer Service Manager for a company in the luxury goods business. This person will oversee a small customer service team while driving performance and productivity goals through training and development. This opportunity offers flexible hours/remote options, a competitive pay and benefits package and opportunities for growth.


    Responsibilities:

  • Manage and Lead Customer Service team of 10 people.
  • Work with team members in Customer Service to ensure customers are engaged and well taken care of
  • Help increase the customer satisfaction rate with the team
  • Constantly managing the CRM system with excellent time management skills
  • Implement department policies how you see fit so productivity increases
  • Communicate directly with escalated customers focusing on solutions and customer retention.
  • Train, develop and coach team members

  • Qualifications:

  • 2 year’s of experience in service management; preferably in small call center or similar environment
  • Strong business acumen in a customer centric focused environment
  • The ability to coach and mentor team members effectivly
  • Working knowledge in CRM tools, Google Suite and MS Excel

  • Equal Opportunity Employer/Veterans/Disabled


    To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.ajilon.com/candidate-privacy


    The Company will consider qualified applicants with arrest and conviction records

    Ref US_EN_7_879485_2884659
    Complete the form to apply
    * indicates a required field
    United States of America
    United States of America
    Argentina + Uruguay
    Australia
    Brazil
    Canada
    France
    Germany
    Luxembourg
    Spain
    Switzerland
    United Kingdom
    +1
    +1
    +54
    +61
    +55
    +1
    +33
    +49
    +352
    +34
    +41
    +44
    Including country code
    Files must be in .doc, .docx or PDF and must be no larger than 1 MB
    UPLOAD FROM DROPBOX
    UPLOAD FROM GOOGLE DRIVE