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IT Service Desk Tech

LHH

$20.00 - $22.00 per Hour

San Diego

Accounting Principals is partnering with a reputible Mortgage Company to find an IT Service Desk Technician. The Service Desk Representative will provide technichal support service and user support for company employees, mainly those with employees who will need computer support. They work with employees in person or via phone, email, or live chat to help diagnose technical problems and research information for them regarding the use of a product or service. Help desk representatives are well educated on each of their products and services as well as how to troubleshoot problems and assist employees to understand why a product is not working properly.


Responsibilities:

  • Serve as the first point of contact for customers seeking technical assistance over the phone or email
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Determine the best solution based on the issue and details provided by customers
  • Walk the customer through the problem-solving process
  • Direct unresolved issues to the next level of support personnel
  • Provide accurate information on IT products or services
  • Record events and problems and their resolution in logs
  • Follow-up and update customer status and information
  • Pass on any feedback or suggestions by customers to the appropriate internal team
  • Identify and suggest possible improvements on procedures

    • Qualifications:

  • 3 or more years related experience along with Associates degree in a related discipline (or equivalent combination of education and experience)
  • Excited about delivering excellence in customer service within a distributed, enterprise IT environment
  • Experience with hardware support, application, disk encryption, network connectivity, printers and IT security best practices required
  • Proven intermediate user-level hardware and software troubleshooting skills, including MS-DOS, Microsoft Windows 10, Microsoft Office 365, Chrome, Microsoft Edge, Anti-virus applications
  • Intermediate Networking skills and familiarity with printers, VPN, and telephone systems
  • Occasional after-hours, nights, weekend, and holiday work is required
  • Ability to learn/adapt to new technologies and techniques
  • Capability to organize and manage multiple priorities simultaneously in a fast-paced, deadline-driven environment
  • Demonstrated ability to document work performed, and update end user instructions as needed
  • Current CompTIA or HDI certification preferred
  • Excellent verbal and communication skills required

    • Pay:


    $20.00-22.00/hr


    Schedule/Worksite:


    Monday-Friday, 8:00am-5:00pm, 100% Onsite


    Equal Opportunity Employer/Veterans/Disabled


    To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.ajilon.com/candidate-privacy


    The Company will consider qualified applicants with arrest and conviction records

    Ref US_EN_7_848935_2635360

    IT Service Desk Tech

    LHH

    $20.00 - $22.00 per Hour

    San Diego

    Accounting Principals is partnering with a reputible Mortgage Company to find an IT Service Desk Technician. The Service Desk Representative will provide technichal support service and user support for company employees, mainly those with employees who will need computer support. They work with employees in person or via phone, email, or live chat to help diagnose technical problems and research information for them regarding the use of a product or service. Help desk representatives are well educated on each of their products and services as well as how to troubleshoot problems and assist employees to understand why a product is not working properly.


    Responsibilities:

  • Serve as the first point of contact for customers seeking technical assistance over the phone or email
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Determine the best solution based on the issue and details provided by customers
  • Walk the customer through the problem-solving process
  • Direct unresolved issues to the next level of support personnel
  • Provide accurate information on IT products or services
  • Record events and problems and their resolution in logs
  • Follow-up and update customer status and information
  • Pass on any feedback or suggestions by customers to the appropriate internal team
  • Identify and suggest possible improvements on procedures

    • Qualifications:

  • 3 or more years related experience along with Associates degree in a related discipline (or equivalent combination of education and experience)
  • Excited about delivering excellence in customer service within a distributed, enterprise IT environment
  • Experience with hardware support, application, disk encryption, network connectivity, printers and IT security best practices required
  • Proven intermediate user-level hardware and software troubleshooting skills, including MS-DOS, Microsoft Windows 10, Microsoft Office 365, Chrome, Microsoft Edge, Anti-virus applications
  • Intermediate Networking skills and familiarity with printers, VPN, and telephone systems
  • Occasional after-hours, nights, weekend, and holiday work is required
  • Ability to learn/adapt to new technologies and techniques
  • Capability to organize and manage multiple priorities simultaneously in a fast-paced, deadline-driven environment
  • Demonstrated ability to document work performed, and update end user instructions as needed
  • Current CompTIA or HDI certification preferred
  • Excellent verbal and communication skills required

    • Pay:


    $20.00-22.00/hr


    Schedule/Worksite:


    Monday-Friday, 8:00am-5:00pm, 100% Onsite


    Equal Opportunity Employer/Veterans/Disabled


    To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.ajilon.com/candidate-privacy


    The Company will consider qualified applicants with arrest and conviction records

    Ref US_EN_7_848935_2635360
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