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[not to apply] Customer Care Manager

LHH

$90,000.00 - $110,000.00 per Year

Katy


LHH is seeking a Customer Care Manager for a direct hire position in Katy, TX.



Title: Customer Care Manager


Duration: Direct Hire


Pay: $90,000-110,000 annually DOE


Schedule: M-F, 8 AM-5 PM


Address: 100% ONSITEKaty, TX 77494



  • Bachelor’s degree REQUIRED
  • Minimum of 5 years in a supervisory or managerial position
  • 10 years’ experience in Water District Contract Management or utility billing related preferred
  • Strong understanding of accounting principles and experience managing department budgets
  • Proficiency in Microsoft Office-Excel and Word including ability to manage metrics using charts, pivot tables, and formulas.
  • Exemplary verbal and written communication skills


SUMMARY:


The Customer Care Manager oversees Customer Care, Billing and Payments staff and processes. The Manager ensures the staff is fully trained, processes are timely, accurate and efficient and that ample resources are available to the team. This role will be responsible for identifying opportunities for simplification and working with the team to implement best practice solutions. This position reports to the Vice President in charge of Customer Care.



PRIMARY DUTIES:


  • Lead the hiring and training of staff to insure MDS give excellent customer service
  • Motivate, mentor and coach the Customer Care team members to help them achieve their highest performance level.
  • Oversee the billing and collection of Client Districts’ revenue insuring accuracy and timeliness.
  • Maintaining Customer Service focus and ensuring effective communication to water customers
  • Engage with finance and accounting to manage the profit and loss of the department budgets.
  • Coordinates change management and transitions for new districts.
  • Ensure department supervisors monitor service calls to observe employee’s demeanor, technical accuracy, and conformity to company policies.
  • Establish strong networking between Contract Managers, Operations, and Service resources and ensure transfer of best practices throughout the organization.
  • Provide monthly activity reports for customer care and billing to ensure performance consistency and align staffing level to meet business requirements and productivity goals.
  • Tracks, provides updates and assists with management of vendor contracts and other types of service agreements as needed in the department.
  • Communicate with industry consultants (i.e., Bookkeepers, Auditors, Attorneys…)
  • Select, maintain, and enhance Billing, Payment and Meter Reading systems and procedures utilized by MDS. Including:
  • Monthly billing calendar of activities for each District
  • Deposit activity
  • Month-end close and balances
  • Billings & collections
  • Rate schedules




Pay Details: $90,000.00 to $110,000.00 PER YEAR

Equal Opportunity Employer/Veterans/Disabled


To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy


The Company will consider qualified applicants with arrest and conviction records

Ref INT_US_EN_27_849104_3002137

[not to apply] Customer Care Manager

LHH

$90,000.00 - $110,000.00 per Year

Katy


LHH is seeking a Customer Care Manager for a direct hire position in Katy, TX.



Title: Customer Care Manager


Duration: Direct Hire


Pay: $90,000-110,000 annually DOE


Schedule: M-F, 8 AM-5 PM


Address: 100% ONSITEKaty, TX 77494



  • Bachelor’s degree REQUIRED
  • Minimum of 5 years in a supervisory or managerial position
  • 10 years’ experience in Water District Contract Management or utility billing related preferred
  • Strong understanding of accounting principles and experience managing department budgets
  • Proficiency in Microsoft Office-Excel and Word including ability to manage metrics using charts, pivot tables, and formulas.
  • Exemplary verbal and written communication skills


SUMMARY:


The Customer Care Manager oversees Customer Care, Billing and Payments staff and processes. The Manager ensures the staff is fully trained, processes are timely, accurate and efficient and that ample resources are available to the team. This role will be responsible for identifying opportunities for simplification and working with the team to implement best practice solutions. This position reports to the Vice President in charge of Customer Care.



PRIMARY DUTIES:


  • Lead the hiring and training of staff to insure MDS give excellent customer service
  • Motivate, mentor and coach the Customer Care team members to help them achieve their highest performance level.
  • Oversee the billing and collection of Client Districts’ revenue insuring accuracy and timeliness.
  • Maintaining Customer Service focus and ensuring effective communication to water customers
  • Engage with finance and accounting to manage the profit and loss of the department budgets.
  • Coordinates change management and transitions for new districts.
  • Ensure department supervisors monitor service calls to observe employee’s demeanor, technical accuracy, and conformity to company policies.
  • Establish strong networking between Contract Managers, Operations, and Service resources and ensure transfer of best practices throughout the organization.
  • Provide monthly activity reports for customer care and billing to ensure performance consistency and align staffing level to meet business requirements and productivity goals.
  • Tracks, provides updates and assists with management of vendor contracts and other types of service agreements as needed in the department.
  • Communicate with industry consultants (i.e., Bookkeepers, Auditors, Attorneys…)
  • Select, maintain, and enhance Billing, Payment and Meter Reading systems and procedures utilized by MDS. Including:
  • Monthly billing calendar of activities for each District
  • Deposit activity
  • Month-end close and balances
  • Billings & collections
  • Rate schedules




Pay Details: $90,000.00 to $110,000.00 PER YEAR

Equal Opportunity Employer/Veterans/Disabled


To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy


The Company will consider qualified applicants with arrest and conviction records

Ref INT_US_EN_27_849104_3002137
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