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[not to apply] CSR / Route Specialist

LHH

$20.00 - $25.00 per Hour

Garland


LHH is seeking a Route Specialist for a permanent position in Garland, TX.



Title: Route Specialist/ Customer Service Rep/ Account Coordinator


Duration: Direct Hire


Pay: $20-25/hr DOE + discretionary bonus


Schedule: M - F, 8 am - 5 pm


Address: 100% ONSITE - Garland, TX 75041




  • 2 - 5 years of customer service/ account coordination/operations scheduling


  • Answering customer contract questions/updates, service requests, and account reconciliations


  • Routing/dispatching experience with technician services is a PLUS!


  • Associate's degree in accounting, finance, or a related field is preferred


  • Proven experience in accounts receivable, billing, or accounting experience


  • 1-2 times a month of travel to clients' locations



GENERAL SUMMARY


The Route Specialist role will be responsible for managing the company's route accounts, ensuring timely responses to customers requests and collection of payments from route locations.



ESSENTIAL DUTIES & RESPONSIBILITIES



  • Provide exceptional customer service to route’s partners and end users, addressing inquiries related to commission payments and refunds.


  • Review and analyze refund claim reports for legitimacy and accuracy.


  • Process refunds for route’s end users (virtual card, credit card etc.)


  • Create new route vendors and customers in Dynamics Business Central.


  • Create new accounts in Washboard.


  • Create “Up Front Prepaid” rent payments for new routes (if applicable).


  • Schedule route collections with service techs.


  • Schedule collections pick up with Brinks and Loomis.


  • Maintain an Excel file to keep track of new route, revenue share terms, install dates, length of contract, number of washer/dryer pockets etc.


  • Perform other related duties as assigned.




REQUIRED KNOWLEDGE & SKILLS



  • 2+ years of experience with customer service.


  • Proficient with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) and Adobe Acrobat.


  • Strong written, oral, and interpersonal communication skills for interacting with customers and internal stakeholders.


  • Excellent attention to detail, accuracy, and organizational skills.


  • Proven analytical and problem-solving abilities.


  • Able to effectively prioritize and execute tasks to meet project deadlines and accomplish department goals.


  • Experience working both independently and, in a team-oriented, collaborative environment.


  • Able to demonstrate and hold others accountable for organizational values.



PREFERRED QUALIFICATIONS OF POSITION



  • Associate's degree in accounting, finance, or a related field (or equivalent experience).


  • Proven experience in accounts receivable, billing, or a similar finance role.


  • Proficient in using accounting software and related tools (e.g. Microsoft Dynamics 365 Business Central).


  • Analytical mindset with the ability to interpret financial data and provide actionable insights.



BEHAVIORS & TRAITS



  • A tenacious desire to learn and make an immediate impact.


  • Organized self-starter who can work independently with little direct supervision.


  • Flexibility and adaptability to manage multiple and ever-changing priorities, personalities and deadlines.

Pay Details: $20.00 to $25.00 PER HOUR

Equal Opportunity Employer/Veterans/Disabled


To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy


The Company will consider qualified applicants with arrest and conviction records

Ref INT_US_EN_27_810063_3002683

[not to apply] CSR / Route Specialist

LHH

$20.00 - $25.00 per Hour

Garland


LHH is seeking a Route Specialist for a permanent position in Garland, TX.



Title: Route Specialist/ Customer Service Rep/ Account Coordinator


Duration: Direct Hire


Pay: $20-25/hr DOE + discretionary bonus


Schedule: M - F, 8 am - 5 pm


Address: 100% ONSITE - Garland, TX 75041




  • 2 - 5 years of customer service/ account coordination/operations scheduling


  • Answering customer contract questions/updates, service requests, and account reconciliations


  • Routing/dispatching experience with technician services is a PLUS!


  • Associate's degree in accounting, finance, or a related field is preferred


  • Proven experience in accounts receivable, billing, or accounting experience


  • 1-2 times a month of travel to clients' locations



GENERAL SUMMARY


The Route Specialist role will be responsible for managing the company's route accounts, ensuring timely responses to customers requests and collection of payments from route locations.



ESSENTIAL DUTIES & RESPONSIBILITIES



  • Provide exceptional customer service to route’s partners and end users, addressing inquiries related to commission payments and refunds.


  • Review and analyze refund claim reports for legitimacy and accuracy.


  • Process refunds for route’s end users (virtual card, credit card etc.)


  • Create new route vendors and customers in Dynamics Business Central.


  • Create new accounts in Washboard.


  • Create “Up Front Prepaid” rent payments for new routes (if applicable).


  • Schedule route collections with service techs.


  • Schedule collections pick up with Brinks and Loomis.


  • Maintain an Excel file to keep track of new route, revenue share terms, install dates, length of contract, number of washer/dryer pockets etc.


  • Perform other related duties as assigned.




REQUIRED KNOWLEDGE & SKILLS



  • 2+ years of experience with customer service.


  • Proficient with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) and Adobe Acrobat.


  • Strong written, oral, and interpersonal communication skills for interacting with customers and internal stakeholders.


  • Excellent attention to detail, accuracy, and organizational skills.


  • Proven analytical and problem-solving abilities.


  • Able to effectively prioritize and execute tasks to meet project deadlines and accomplish department goals.


  • Experience working both independently and, in a team-oriented, collaborative environment.


  • Able to demonstrate and hold others accountable for organizational values.



PREFERRED QUALIFICATIONS OF POSITION



  • Associate's degree in accounting, finance, or a related field (or equivalent experience).


  • Proven experience in accounts receivable, billing, or a similar finance role.


  • Proficient in using accounting software and related tools (e.g. Microsoft Dynamics 365 Business Central).


  • Analytical mindset with the ability to interpret financial data and provide actionable insights.



BEHAVIORS & TRAITS



  • A tenacious desire to learn and make an immediate impact.


  • Organized self-starter who can work independently with little direct supervision.


  • Flexibility and adaptability to manage multiple and ever-changing priorities, personalities and deadlines.

Pay Details: $20.00 to $25.00 PER HOUR

Equal Opportunity Employer/Veterans/Disabled


To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy


The Company will consider qualified applicants with arrest and conviction records

Ref INT_US_EN_27_810063_3002683
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